Filo

Terms and conditions

In force since 28 September 2026 · version 1.1

This is an English translation provided for convenience. In case of any discrepancy, the Italian version prevails.

This document governs the use of the Filo application. By using the app you accept these terms: if you do not accept them, you may not use the app or its related services.

1. Who we are

“User” or “you” means anyone who downloads, accesses or uses Filo. “Consumer” means a User who is a natural person acting for purposes outside their trade, business, craft or profession.

2. What Filo does

Filo is a personal planner that you use by typing or dictating in natural language. It interprets what you write and proposes to-dos, deadlines and appointments, which you can correct and which are saved only after your confirmation. It also allows you to organise projects, connect external calendars and search your own content.

Filo is a personal productivity tool. It is not a professional, medical, legal, tax or financial advisory service, and it does not replace your own judgement.

3. Account

To use Filo you must create an account with an email address and password, or sign in with Google or Apple. You undertake to provide truthful data and to keep it up to date.

Your credentials are personal: you are responsible for keeping them safe and for the activities carried out through your account. If you suspect unauthorised access, notify us immediately at info@orma.digital.

You must be at least 14 years old. If you are under 18, you may use Filo only with the consent of a parent or of the person exercising parental responsibility.

4. Acceptable use

You undertake not to:

• use Filo for unlawful activities or to infringe the rights of others;
• attempt to access areas or data that are not yours, or circumvent usage limits or security measures;
• submit to the assistant content that is illegal, defamatory or infringes the rights of third parties;
• use automated systems to generate abnormal traffic or to extract data from the service;
• resell, sublicense or make access to your account available to third parties.

In the event of a breach we may suspend or close the account, notifying you unless prohibited by law or unless such notice would prejudice ongoing investigations.

5. Your content

What you write in Filo remains yours. We do not acquire any ownership rights over your content.

You grant us solely a limited, non-exclusive, royalty-free and revocable licence to host, copy, transmit and process your content to the extent necessary to provide the service to you: synchronising it across your devices, displaying it to you and sending it to the assistant when you ask it to process it. This licence ends when you delete the content or the account.

You are responsible for what you enter, including where it concerns other people. We advise you not to enter into Filo special categories of data within the meaning of Art. 9 GDPR (health, religious beliefs, sexual orientation and the like): the app is not designed to process them.

6. The assistant and its limitations

The assistant is based on third-party language models. By their nature, these models can make mistakes: misunderstand a date, assign an item to the wrong project, propose an interpretation different from the one you intended.

For this reason Filo never saves anything automatically: every proposal is shown to you in a card that you can correct before confirming, and every action can be undone. Checking is up to you. We are not liable for the consequences of a commitment entered or missed due to an incorrect interpretation that you did not correct before confirming.

The free plan includes a limited number of messages to the assistant per calendar month, as indicated in the app. Once the limit is reached, the planner continues to work in full.

7. Filo Pro: prices, renewal, withdrawal

Filo Pro is an automatically renewing subscription that unlocks unlimited use of the assistant and a more in-depth model. The more in-depth model is included for up to 600 messages per month: beyond that threshold the assistant remains unlimited and replies using the free plan's model until the start of the following month. Below every reply the app shows which model wrote it. Current prices are €4.99 per month or €34.99 per year, VAT included; the price applicable in your country is the one shown in the app at the time of purchase.

The subscription is sold by Apple (App Store) or by Google (Google Play), which act as sellers and handle payment collection and invoicing. Consequently:

• payment is charged to your store account upon confirmation;
• renewal is automatic unless you cancel at least 24 hours before the end of the current period;
• cancellation is made from your store account settings, not through us: Apple subscription management · Google subscription management;
• refunds and payment complaints are subject to the terms of the store that sold the subscription.

We may change prices with at least 30 days' notice: the change applies from the next renewal, and if you do not accept it you may cancel before it takes effect.

8. Invitation codes

Filo may offer invitation codes that grant a free period of Filo Pro to the person who invites and to the person who is invited. Codes are personal, valid for new accounts within the first few days after registration, non-transferable, may not be combined, and have no monetary value: they cannot be converted into cash and are not refundable. We may cancel benefits obtained through abusive use, for example by creating fake accounts.

9. Availability and changes

We endeavour to keep the service available, but we do not guarantee that it will be free from interruptions or errors. Access may be suspended for maintenance, faults, updates or causes beyond our control.

We may modify, add or remove features. If a change substantially reduces what is included in an active subscription, we will notify you and you may cancel before it takes effect.

We may update these terms: the updated version will be published on this page and, if the change is substantial, we will notify you reasonably in advance. Use of the app after the entry into force constitutes acceptance.

10. Intellectual property

Filo, its name, logo, code, graphics and texts are the property of Orma Strategie Digitali Srls or of their respective owners and are protected by copyright and trade mark laws. We grant you a personal, non-exclusive and non-transferable licence to use the app in accordance with these terms. Copying, decompiling, modifying or distributing the app is not permitted, except within the limits that cannot be derogated from by law.

11. Warranties and liability

The service is provided “as is”. To the extent permitted by law, we give no warranties beyond those that are mandatory, including warranties of fitness for a particular purpose.

Nothing in these terms excludes or limits our liability for wilful misconduct or gross negligence, or for death or personal injury, nor the mandatory rights that the law grants to the Consumer, including the legal guarantee of conformity of digital content provided for by Articles 135-octies et seq. of the Italian Consumer Code.

Otherwise, and within the limits of the law, we are not liable for indirect damages, or for loss of opportunity or profit. Towards a User who is not a Consumer, our total liability shall not exceed the amount paid by that User in the 12 months preceding the event.

We are not liable for third-party services that you choose to connect, such as Google Calendar or the device calendar, nor for the terms of the stores through which you purchase the subscription.

Make your own copies. Although we adopt security and redundancy measures, we urge you not to entrust Filo with the only copy of information you cannot afford to lose.

12. Closing your account

You can close your account at any time from the app, under Settings → Delete account and data. Deletion removes your content as set out in the privacy policy and is irreversible.

Closing the account does not by itself end the subscription: cancel it from your store settings as well, otherwise the renewal will continue.

We may close your account in the event of a serious breach of these terms, or with 30 days' notice if we discontinue the service; in the latter case we will refund the unused portion of the subscription fee.

13. Governing law and disputes

These terms are governed by Italian law.

If you are a Consumer, the competent court is that of the place where you reside or have elected domicile, if located in Italy; any more favourable mandatory provisions of the EU State in which you habitually reside remain unaffected. You may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

If you are not a Consumer, the Court of Rome (Foro di Roma) has exclusive jurisdiction over any dispute.

Should any clause be found to be invalid, the remaining clauses shall remain in full force and effect.